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Emotional intelligence (EI) and performance improvement system (PIS) in construction industry using digital monitoring smart test: A key for effective construction organization

By: S. Abul Kalam Azad1
1Project Management in Development Projects, Cushman and Wakefield, Mumbai, India

Abstract

Today’s construction business environment nurturing and training talent is a big hurdle for several organisations. Also due to increasing competition many construction companies has adversely affected their profit margins, customer loyalty, and ultimately shareholder return. The ultimate fact is that, most of the construction organization fails to attempt using advanced management tools which are unable to make the project participants working in the better collaborative and teaming environment. Also due to large participants than in any other industry, it is not possible to manage using traditional management tools and their concepts. Hence, we must ensure with need of multi-skills to complete these demands.a business driven by innovation, skilled employees are any organizations competitive advantage, because they act as sole resources for ideas. To overcome the present difficulties, the survey was conducted using a web based questionnaire and some direct approach among the construction industry professionals, which investigates and readdress the deficiency. This Investigation mainly focus on Emotional Intelligence (EI) with psychological approach; which shows a fundamental understanding of barriers and challenges to effective interaction among a diverse project team and necessary tool towards creating truly collaborative project teams in construction. Also this study introduces specific initiatives to reskill, groom and develop quality talent from the trainee level. In addition to that Performance Improvement systems (PIS), in practical construction have been carried out, which the performance metrics are defined using the SMART test as a management tool (i.e., Specific, Measurable, Attainable, Relevant, and Timely) for accurate monitoring in construction projects. This work also focuses in using advanced technology with the application of value engineering like micro monitoring SmartCam in execution using internet via digital network applications. By adopting this EI & PIS in construction industry, the overall depressions like workplace stress, pressure due to deadlines & conflicting demands, non quality staffing, poor quality construction, unsafe execution, improper risk assessment can be eliminated. Copyright © 2011 IAHS.