Taking employees of service-oriented enterprises as the research object, this study explores the influence of emotion management ability on task completion efficiency through hierarchical regression modeling. Based on the data of 406 valid questionnaires, the four-dimensional structure of emotion management (emotion awareness, emotion expression, emotion adjustment, emotion utilization) and the dual connotation of task efficiency (task performance, relationship performance) were constructed. The empirical analysis showed that the reliability of the emotion management scale was good, with an overall Cronbach’s α = 0.822 and a factor cumulative variance explained of 65.38%. The Emotion Expression dimension scored the highest with a mean value of 4.32, and the Emotion Awareness dimension scored the lowest with 3.68. Pearson correlation analysis showed significant positive correlations among the four dimensions of Emotion Management, r=0.602~0.776, and significant positive correlations were found with Task Performance r=0.617~0.774, Interpersonal Facilitation r=0.586~0.702, and Work Devotion r=0.634~0.746, which were all significantly positive. 0.746 were all significantly positively correlated. The hierarchical regression model further verified that emotional awareness β=0.274, emotional adjustment β=0.284 and emotional use β=0.263 had significant positive predictive effects on task performance (p<0.001), and the model as a whole did not have the problem of multiple covariance VIF<1.2. The results of the study provide data support for service-oriented enterprises to optimize the training of employees' emotional management and to improve the efficiency of tasks.
